FAQ

Where are my custom print items printed?

Our print vendors are located, almost entirely, in the United States with one special-order vendor located in Riga, Latvia.

Print vendors in the USA are located in the following states:

  • Arizona
  • California
  • Colorado
  • Iowa
  • Maryland
  • Massachusetts
  • Minnesota
  • Missouri
  • New York
  • North Carolina
  • Ohio
  • Oregon
  • South Carolina
  • Utah

 

Will all items from an order arrive together?

Not always.

Depending on which items you order, it is possible products will be printed and sent from different locations to arrive at your doorstep at different times.

Because of this that we cannot guaranteed all items will be delivered together, although all print locations do schedule your custom prints to be fulfilled and shipped within 2-4 days.

 

Why Isn't My Shipping Free?

Ever sent a package to your friend across the country?

Whew. Shipping is a pricey endeavour. (!)

At PiCADOO we want to be upfront and honest about what you're paying for - so we've made the decision to not hide shipping costs in the price of our products.

By doing this, you get a fair view of what each item actually costs and how much we (and you) need to pay for shipping. 

Currently, shipping costs are based on the weight of your shipment and will be calculated at Checkout. To see PiCADOO shipping charts, click here.

We want to keep prices as low as possible for you and are constantly tweaking our shipping settings to get it just right. Let us know what you think at hello@picadoo.xyz

 

How long will my order take to arrive? 

Depending on where you live and where your items are printed, your order may take from 7-21 days for delivery.

As all orders are custom printed at the time of order, 3-7 days of production time are needed to create your items, and 4-14 days (on top of that) are estimated for delivery.

We highly recommend you select a shipping method that provides tracking information, so you can keep an eye on its whereabouts from order to delivery.

Please contact us at hello@picadoo.xyz if you require further shipping information or assistance.

 

Do you ship outside the United States? 

Currently, we are shipping only within the United States.

We know this is pretty un-cool, but feel we have yet to find a reliable and affordable shipping service to get our products to other countries. 

 

Do I have to pay duty or customs fees on my order?

In the rare instance that item(s) are shipped to you from outside your country of residence, those items may be held at customs for inspection, delaying delivery time.

You may also be charged customs fees or taxes (duties).

If you are a U.S. resident, this is unlikely to affect you, as most of our products are produced in and shipped from, and to, the United States.